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How soon do we ship your order?
Orders for products that are in stock and placed before 14:00 on weekdays (excluding public holidays) will normally be shipped on the same day.
Orders that are placed after 14:00, on weekends or public holidays will be processed on the next working day.
Where do we store the goods?
In order to give you the best prices by keeping our costs low, goods are normally shipped direct from our distributor's warehouse. This also ensures you get your order as soon as possible, but does not affect the terms and conditions of the sale.
Can you collect your order?
It is sometimes possible for you to collect your order direct from our distributor's warehouse. However, we still need the order to be placed on our website and need to make arrangements with the distributor before you arrive.
Out-of stock goods:
If any part of your order is out-of-stock we will let you know as soon as possible. Whilst we make every effort to ensure that the information provided on the site is up-to-date, it is not always possible.
Part-shipment of orders (shipping the items that are in stock with the rest to follow) is available by arrangement, but may be liable to additional freight charges.
More information:
If you'd like any more information on the above, please send us an email.
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